The Big Let Down

topsecretYou’re sitting at your desk, coffee beside you, hand poised over the mouse – you are ready to click.  Your pulse is racing just a little bit and you take the plunge.  You click that mouse.  You are on the verge of discovering the secret.  With breath that is baited (yep, for those Sex and the City watchers, you caught me; I stole that line from a season 6 episode!)

The screen loads and it’s time to revel in the riches you’ve just discovered.

The secret is about to be revealed.  You’ve finally broken the code and can rake in the cash.  You hold your breath as you start to read every single word on the page – determined to absorb every last morsel.

About 2 paragraphs in, with a sinking feeling you recognize all too well, you let out a sigh expressing the familiar let down.

Oh.  There is no magical secret.  There is no ground-breaking new discovery that will sky rocket you to riches.  This is just another article spouting more of the same advice.

Trust me, I know the feeling.  I’ve been there myself.

That great article or Blog post with a compelling headline that sucked you in, it promised all the answers  (Ex: “Learn How To Generate Thousands Of Visitors Overnight” or “Increase Facebook Fans Easily” or “Increase Your Revenue With Twitter” etc).  You thought you had hit the jackpot and then just as quickly you are deflated and realize you’ve been suckered again.

You either move on, determined not to be defeated – you will find that pot of gold.  Or maybe before you go you take a minute to make a comment to the author so they know you were disappointed in what they shared and that you were expecting more.

But were you suckered?  Was it just the same old info regurgitated?  Or was there actually a goldmine of information in there and you just didn’t recognize it because it wasn’t wearing its sparkling evening attire.  It was dressed in boring old work clothes and that doesn’t often compel the eye.

Is the problem that you are searching for a magical, mythical solution that just doesn’t exist?  Be honest.  I’ll admit it, I’ve been there too.  You want the unicorn when what you really need is the work horse.

Stay with me here, you’ve read this much – bear with me for another few minutes.

There are always new plugins, the latest software, the latest guru showing you check stubs and merchant account screenshots documenting the cash they raked in.  You want it so badly you can taste it.  But they part that they never share with you is that even they had to do a lot of hard work to get to that level.

There is no fairy dust and there is rarely something truly new.  Yep, I said it.  There are different angles and approaches, and things you should test and try and there is an abundance of marketing ideas and campaigns but there is rarely a ground-breaking strategy that has never been tried.  It’s all about the fundamentals and consistent implementation.

You can’t avoid it – you either need to spend time or money. You need to build a solid foundation and from there you can play with creative campaigns that will “go viral”

It all starts with laying the right foundation.

  • You have to have a professional, easy to navigate site.
  •  You need strong, well-written copy.
  • You need to split test to improve results.
  • You need to optimize your site and add content.
  • You need to Blog.
  • You need to get active and actually interact and engage on social media.
  • You may want to do some PPC or other advertising.
  • You need to market on the back-end (build a mailing list and send compelling information).
  • You need a plan to make sure all the pieces work well together and ensure that you are building momentum.

We all want the quick fix, we all want the results with minimal effort and minimal cost.

But after reading and writing thousands of articles, I can tell you, there is no substitute for doing the right things consistently and repeatedly.

So this article is just another in a long line of articles that will let you down.  UNLESS you take it to heart and realize that the best advice someone can give you is to take action today, now.

Every day implement new marketing strategies.  Write content, write tweets, check out an SEO company, implement a PPC campaign.  Do something that puts you a step closer to more exposure, more traffic and more sales.  Spend less time searching for a magic solution and accept that building a business online requires commitment, effort, time and money spent .  Don’t be afraid of hard work and don’t think you have to do it all yourself.

3 Things You Can Do Today To Grow Your Business

Nope, no magic pill or fairy dust here. Sorry.

But there are 3 things you can do today to help grow your business. Then do 3 more things tomorrow. The next day you could try doing 3 more things.

Get the message here? There is no overnight, magic pill. You need to take action DAILY and move towards your goals.

So what are the 3 things you could do? Let me give you some ideas:

1. Take action on SEO if your site isn’t ranked well. There are 2 choices here:

a. Do it yourself. Check out my book for all of the info you need to handle your own SEO (special introductory offer price: $14.97) (check it out now: http://www.ecombuffet.com/ebook.htm)

b. Request a consultation and proposal to get a formal evaluation of your site and see what it’ll take to get your site on top. Request your consultation here: http://ecombuffet.com/Consultation-request.htm

2. Get active on Facebook. Some ideas:

a. If you don’t have a Fan Page – get one. (Need help with that? Email me and I’ll get you a quote).

b. Invite new friends and fans so you can network and connect.

c. Post to your Fan page and engage fans.

d. Look into a contest to grow your fan base.

e. Make sure your Blog, Facebook, Twitter and site are all working well together for maximum benefit.

3. Get active on Twitter: (Need some help? Check out: http://www.ecombuffet.com/Twitter-quickstart.htm)

a. If you don’t have an account yet, get one started.

b. Writer tweets and engage your followers.

c. Connect with industry leaders.

d. Share content.

e. Build followers.

f. Learn how to use Twitter better with my Do It Yourself Twitter Quickstart Success program.

4. Build content for your site or Blog.

5. Write a newsletter or email offer for your list.

6. Check your Blog’s backend and be sure it’s properly configured with the right plugins to get maximum benefit.

7. Check your web stats and find areas you can improve your site to increase your bottom line.

8. Check for 404 errors and clean up your site.

9. Review Webmaster Tools and see what you can learn to improve the optimization of your site.

10. Review content and make sure there are no errors, make sure your copy is clean and tight and prepared to sell your site visitors when they enter your site.

11. Test your shopping cart to make sure everything works and is user friendly.

12. Invite guest Bloggers to add some interest, different perspectives and fresh content to your Blog.

13. Check on your PPC campaigns and see what you can improve.

14. Set up split tests on landing pages to improve results.

15. Find opportunities for you to be a guest Blogger.

16. Make sure your product feed is working and up to date.

17. Look into mobile search and mobile marketing.

18. Make sure your local listings are all accurate, up to date and optimized for maximum results and exposure.

19. Get active on LinkedIn.

20. Follow up with leads and prospects (key area that most businesses fail)

21. Identify opportunities that you have been too busy to take advantage of and get on it!

22. Get a press release out there.

23. Write an article for syndication (just know the rules and guidelines so this doesn’t end up working against you)

24. Get a video online and promote it like crazy.

25. Check out your competitors and see what you need to do to beat them out.

26. Build links.

There ya go – 26 ideas for you. Pick 3 and take ACTION.

To Your Action & Success,

Jennifer Horowitz

Director of Marketing

www.EcomBuffet.com

562-592-5347

jennifer@ecombuffet.com

Follow me on Twitter: http://www.twitter.com/ecombuffet

Facebook Page: http://www.ecombuffet.com/SEO-Fanpage/

How To Write Killer Blog Posts

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We welcome feedback and comments!!

Marketing With Newsletters

If you aren’t creating a monthly newsletter you are missing out on an opportunity to market to your list.

Newsletters help establish your credibility, keep you top of mind for your prospects and allow you to make special offers to your list.

Please note a paid newsletter needs to be informative and doesn’t always offer the same sales opportunities.  However a freebie newsletter can have ads, special offers and promotions and more.

If you are running a monthly newsletter, it is important to make sure you are getting the most out of it.

Here are some things you should keep in mind month after month as you work on your newsletter.

1. Determine what your readers want– If you aren’t covering topics they are interested in, no one is going to want to read it.  And although your newsletter should promote your business, it’s also meant to establish your credibility and build your relationship with your prospects and customers. Be sure to discuss topics of interest and value for your customers and prospects.

2. Personalize your newsletter- there are hundreds of newsletters circulating on the Internet and in the mail. You need to make your newsletter stand out from the crowd. Making your newsletter uniquely you will make a difference. So be real. Feel free to include personality and emotion in your newsletter.  Create a template with a look and feel that your prospects will associate with you and get to know.

3. Make it look good– people will first judge your newsletter by appearance and if it doesn’t look professional and compelling they won’t bother reading it. Also, remember to keep it brief. Use bullets and appealing headlines. And include graphics.

4. Ask for feedback and opinions from readers– include your readers in the process.  Invite them to provide feedback and then actually implement some of their suggestions.

5. Include your contact information- the ultimate purpose of the newsletter is to get more customers (through name recognition, relationship building, and promoting your products). However, if you don’t make it easy for them to reach you or get to your site, you won’t get the benefits.  Be sure to include a bio with full contact details at the end of every newsletter.

6.  Create a teaser for your next newsletter – let people know what they can look forward to in the next issue.  This builds anticipation and makes them more likely to actually open and read the next issue.

7.  Consider deliverability issues – think about the best way  to deliver your newsletter.  You can deliver it as an HTML email, or a plain text email, or send a short email with a link to a webpage that holds your newsletter, or a short email with a link to a PDF.  If you load the newsletter content onto your site as an HTML page or a PDF it will also serve double duty and act as content addition for your site.  You are also more likely to get through SPAM filters if there is less content and HTML in the body of the actual email.

8.  Make sure you track your email stats – whatever program you use to deliver your newsletter should provide you stats, so you can see how many people open your emails and click on links in your newsletter.  Knowing how many people you are reaching is important so you can monitor your results and can tweak and try different things until you get the results you desire.

It doesn’t have to take a ton of time to consider all these details and create a great newsletter.  However it may take a little more time than you are spending now.

Try to factor the time into your schedule, it is really important to properly and effectively use your newsletter as a marketing tool.  You worked hard to drive traffic to your site and build your mailing list so you may as well get as much as possible out of it!

Marketing In A Poor Economy

There is no escaping the reality of the economy.  These are not good times for most people.  Many individuals and businesses are suffering.

However, in spite of that, many online businesses are still doing well.  Online shopping was up over shopping in traditional retail stores (Cyber Monday was up 15% over the previous year).

People don’t stop searching the web just because times are bad, and the number of searches per person are on the rise, so there is still plenty of traffic to be had.  Then it becomes the job of your website to convert that traffic.

What you need to know is that people tend to shop differently in a poor economy.  They research more, they comparison shop more and they look for more value for the money they spend.

It’s true, individuals and businesses are trying to cut costs – but most people and businesses can’t stop buying.  There are still supplies, inventory, services etc that we need – to function and to run our business.  So when people go to purchase these products and services they are more likely to look for discounts/sales and to search and compare on multiple sites.

Now is the perfect time for websites to step up and provide potential customers with the information and incentives needed to get the sale.  Do a marketing review of your website and make sure your site is compelling, informative and offers a great deal.

You should look at what special offers you can afford to make to entice people into doing business with you.  You can also set a deadline on the special offer in hopes of getting people to just buy right then rather than comparison shopping.

If you know for sure you are cheaper than some competitors place your own price comparison chart on your site so they can compare you to others without leaving your site.

You may also want to consider revisiting your keyword phrases and add phrases that include words like: sale, discount, free shipping on, best price on, cheap,  etc.  People are more likely to search for products or services combined with these kind of phrases in hopes that they will quickly come across a great deal.

Create a marketing campaign with a special discount for people that have already ordered – offer them a discount for their repeat business.  Remember everyone is looking for a good price right now, so reach out to them and show them what you have to offer.

Don’t forget Blogging.  (By the way, If you don’t have a Blog get one up and running – it’s a great way to get more traffic into your site and to connect with your visitors.)

You can create your Blog posts around keyword phrases that are highly trafficked and bring in new traffic quickly (Blogs often get ranked very quickly these days.)

Another great idea is to become a resource for people on saving money in their industry – for example if you sell paint, you could offer a report that shows people how to get the most out of their paint can – show people just because times are tough it doesn’t mean they have to live with a room or even a whole house that needs work.  Top off the special report with a coupon for that can of paint they need.  You’ll help people, get new business and possibly even gain attention from the media.  The media is so focused on reporting on the bad economy and they are constantly looking for new stories related to these hard times.

Being a great resource for people on saving money in a certain industry should garner some attention.  The more creative you are with your money saving ideas the more exposure you will get out of it.  You could also start a regular “column” in your newsletter or on your Blog that shares money saving tips for people.

The key is to get creative – know your customers (what are they afraid of, what are their needs, what can they do without during rough times and what do they absolutely still have to have) and then come up with a campaign that ends up helping them and you.  A great win-win!

Letting Your Customers Off Too Easy?

There is great opportunity on your website that is often overlooked by site owners.  The opportunity lies on the oft-ignored Thank You Page.

When people are in “buying mode” it is the perfect opportunity to pull out the big guns and really show them what you have to offer.  After someone has added one of your products to their cart, you have the following options:

Let them check out with just that product and be happy with the sale. 

Offer a selection of best selling or other related products within your shopping cart before they
check out, so you create an opportunity to get more revenue and the customer is exposed to
more products they may be interested in.

Let them complete the first transaction with no other offers and once they are transferred to

the “thank you” page, offer them a special offer or other related products.

The thank you page is something people really pay attention to – after they have placed their order they want to see any important details regarding their order.  So you have a captive audience that is in buying mode.  It’s the perfect opportunity for you to increase the value of that customer (get more money out of them!)

Implementing a thank you page offer doesn’t have to be complex, but here are a couple things to think about.

You should create a sense of urgency, so make it a time sensitive special offer. 

You should also include customer reviews/testimonials of the products, to help increase the trust factor. 

Don’t let your customers off too easy, most customers will tolerate (and often welcome if the product is well chosen) a couple of up-sell / cross-sells within their transaction.

If you don’t have any other products you can up-sell consider promoting products you are an affiliate of that are related to their initial purchase.

Can you sell a warranty, or support plan?  Can you sell something related to the maintenance or up-keep of the initial product they bought?  Is the product something they will consume and need to replace again in a certain time period?  Sell them multiple items now – offer them a savings for buying 3 or more all at once.  Is your product or service related to something seasonal – if so you could remind them to stock up now while the product is available and in demand.

As always, I will offer the disclaimer that you should always test.  If you find your sales are declining or shopping cart abandonment is increasing, you may want to pull back a bit. 

Put some thought into what products it makes sense to offer and point out the connection for a more positive reception to the offer.

About The Author:
Jennifer Horowitz, Dir. of Marketing for EcomBuffet.com, has written a book on SEO and has been published in many SEO & Marketing publications.  She is the editor of Spotlight on Success: SEO & Marketing newsletter.  Over the past 10 years Jennifer’s expertise in marketing & Search Engine Optimization has helped clients increase revenue. Follow Jennifer and stay current on SEO, marketing, social media & more.

Split Testing

Testing is vital to the success of your website; it is a powerful strategy for increasing the effectiveness of your site pages.

Split testing is also known as A/B testing.  It is the process of taking one page (your control or page A) and then creating another page (page B) with one single change and then driving equal traffic to both pages to see which page gets a better result.

I love split testing because it takes the guess work out of your marketing.  I really love it when testing proves me wrong,  it’s a great way to learn and it improves my results.  If I were to just go with what I had thought would win, I would be constantly getting lower results than I can now get with my new page which has proven to pull better results.

Recently this happened, I created a sales page (page A) with a great headline, and then I created my page B with a different headline in place.  I had fully expected my page A to win.  But it didn’t!

The truth is we just don’t know how the market is going to respond and even with proven marketing concepts in place and great copy, we just can’t predict the response.  With testing, we don’t need to predict.  We can accurately and scientifically determine what is going to work and improve our results.

Think about it, you are running various campaigns and driving traffic to various pages anyway.  Why not get the most out of those pages and increase your response without increasing your expenses?

Here is a quick and simple breakdown of how to split test:

Step One: Identify a page with an offer on your website that you would like to test.
Step Two: Create another variation of that same offer (in order for an A/B test to be accurate you can only change one thing on the page)
Step Three: Place your split testing software code on your site, and drive traffic to the pages.

Step Four: Review the results and determine which page was the winner.  That page is your new control page, and you can now create a new page B to test something else.  The idea is you keep testing and keep improving the results.

You can test anything, but here are some of the most common things to test:
 Pricing (example: $9.95 versus $12.95)
 Headline color (example red versus blue)
 Headline text
 Header graphic versus no header graphic

There are so many testing softwares out there, but I’m really surprised there hasn’t been more discussion about Google Website Optimizer.  It’s such a great tool and it’s free!

For those of you that don’t know, Google Website Optimizer allows you to split test (and even multivariate test your pages).  Typically if you want to split test you have to buy expensive software that requires installation and configuration.  With Google WebSite Optimizer it is so simple.  You simply set up the 2 pages, paste the URLs into Google and then add some code to the pages that Google provides.  You can be up and running and split testing in no time.

If you aren’t currently split testing, I guarantee you aren’t getting the maximum benefit out of your website and you need to start!

Consumption

You may not be familiar with the term “consumption” when it comes to your business, but it is something that is critically important and often overlooked.

Let me tell you a story about a recent purchase I made…

Like many women, I consider Sephora to be “the place” for beauty products.  On one of my many trips to Sephora I bought a bag full of stuff (which I hoped my husband wouldn’t see – he doesn’t need to know I need all this stuff).  I  had creams and lotions and I was excited about the success of my trip.

When I got home I snuck the bag in the house and up to the bathroom to put it all away, and then went on with my day. 

That night when it came time to get ready for bed, I saw all my great new bottles and jars and tubes of expensive skin care and I realized I wasn’t 100% sure which product to use at night versus the morning and various other things that confused me.  So, what did I do?  I picked up my old cleanser and moisturizer and used those.  Not even opening the new products I just bought.

Many of you are thinking why did I bother buying them?

The reason is the store made them look good, there was a pretty display, some promised benefits and a pretty sales lady telling me it was perfect for my skin type.

So, you may be thinking what’s the problem here; they made a sale – they should be happy.

BUT think about this – isn’t it so much easier to get repeat business than it is to get new business?  (The answer to that question is yes) yet why would I buy another product from the line when I wasn’t even sure how to use the first one???

The problem here is consumption.  People buy products but they often (more often then you would think) don’t consume them.  They may be confused, they may forget about the product once they get it home, they may be too busy – there are countless reasons why.  The bottom line is, in order to get me hooked and get me back in the store they need to make sure I consume the first product I bought and fall in love with it.

This problem exists in all industries.  Have you ever bought a book and then not read it?  Have you bought a home study course and not completed it?  Bought a tape series and not listened to it?  My overflowing closet tells me I have.  It all ends up in there for me to get to “one day.”

I might have wanted it more than anything, I might be busting at the seams for a package to arrive in the mail.  But life kicks in and I get busy and one day turns into another day and then its weeks and the excitement for the product is gone.

OK, I think I’ve harped on the problem long enough.  Now let’s look at the solution…

In the case of my bag of beauty products what do you think they could have done to guide me towards 

using the product?

There are probably many creative ideas, but I’ll just throw out a few of them as samples…

1.  They could have included an instruction sheet telling me exactly when and how to use it.  And I don’t mean the small print directions on the jar itself.  An actual pretty full color sheet with pictures of beautiful women (to remind me I can look like them with this product) and a recap of the benefits and then very easy step by step instructions.  If I had that, I would have definitely used it.

2.  They could include a CD for me to listen to in the car on the way home with great skin care tips and information.

3.  They could have had a product rep in the store to teach me how to use the product and answer my questions.

None of that guarantees I will go home and use the product, but it makes it much more likely.  And short of going to the home of each of your clients and forcing them to consume your product, all you can do is think of the biggest factor that would stop people from consuming your product and try to address that issue.

When you sell something online, you collect their email address so at the very least they should be added to your customer list and you should be emailing them with tips on getting the most out of the product and reminding them they need to really dig into it to get the benefits and then restate the benefits.

You can offer them a discount on their next order or even some other free gift if they use your product and give you feedback within a certain amount of time.  You are killing two birds with one stone there – you give them the incentive to consume and you are securing a testimonial.

I urge you not to overlook this important concept.  Your job isn’t done once you have the sale. 

Once you have them consuming your product – you can sell them other products, sell renewals/refills of what they originally bought and so much more. 

So remember – just because someone wants something – doesn’t mean they will use it.

So, remember to focus on teaching consumption to your customers and building your business through repeat visitors.

Jenn Horowitz – Director of Marketing

"Quick Marketing Tip"

Studies show that an ad headline draws 28% more attention if framed in quotation marks! The ad appears much more important because it gives the impression that someone is being quoted.

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